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Customer Success Executive

ZoTok·Hyderabad

Pay not stated0–2 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

As a Customer Success Executive , you will be responsible for taking ownership of customers after sales closure and ensuring a smooth journey from onboarding → go-live → ongoing usage and adoption . This role sits at the intersection of customers, product, and internal teams , ensuring that customers are set up correctly, trained effectively, and supported throughout their lifecycle on ZoTok.

What you'll do

  • Own the end-to-end onboarding of new customers after sales handover
  • Setting up WhatsApp Business API (WABA)
  • Creating or configuring Facebook Business Manager (where required)
  • Completing platform configurations and account readiness
  • Catalog upload and data preparation (with MIS support)

What you need

  • 0–2 yrs of experience
  • Customer success
  • Sales
  • Customer handling
  • MIS reporting
  • ERP
  • Tally
  • Any graduate

Good to have

  • CRM
  • POS

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