Customer Success Manager - Mumbai

About the role

The Enterprise business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3 sub-units - Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is divided based on industry expertise while the customer health as brands help Apna marketplace maintain network effect i.e. improve candidate retention

What you'll do

• Ensure reactive and periodic recruiter level connect to keep pulse of the account
• Extensive telephonic outreach to recruiters/admins as per outreach SOP (when to
• Understand the reason for low consumption/NPS and mitigate the issues either by
• Self or via Priority support team (Subject matter specialist)
• Maintain tight documentation and close loops on red flags and periodically share

What you need

• Customer success
• Sales
• SOP writing
• Upselling
• Naukri RMS
• Branding
• Any graduate

Good to have

• Cross-selling