Customer Success Manager (Mumbai)

About the role

As a Customer Success Manager at CleverTap, you'll play a critical role in ensuring customers achieve measurable business outcomes through the platform. And owning adoption, value realization, and long-term retention across a portfolio of accounts. You'll have the opportunity to shape how customers grow with the platform and directly influence retention and revenue metrics that matter to the business.

What you'll do

• Own customer adoption, value realization, and business outcomes for Enterprise and Key accounts
• Develop and execute customer success plans aligned to business goals and KPIs
• Drive product adoption through data-driven insights, enablement, and best practices
• Analyze dashboards, campaigns, funnels, and product usage to deliver actionable recommendations
• Lead QBRs/EBRs focused on ROI, business impact, and growth opportunities

What you need

• 4–7 yrs of experience
• Customer success
• Sales
• Salesforce
• Communication
• M.Sc or B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA

Good to have

• Marketing automation
• User flows