CCE
Career Site·Bengaluru
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site
Customer Support & Call Centre Operations Analyst
Fortive Careers·Bengaluru
Pay not stated5–9 yrsFull-time
Read from the company's own careers page; you apply on their site.
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About the role
Customer Support & Call Centre Operations Analyst at Fortive Careers. Zendesk Operations.
What you'll do
- Act as the primary administrator and SME for Zendesk
- Manage ticket queues, ACD routing, workflows, automations, macros, and business rules
- Administer user access, platform governance, and system configurations
- Drive workflow automation and continuous improvement initiatives
- Manage integrations between Zendesk, telephony, CRM, WFM, and other business systems
What you need
- 5–9 yrs of experience
- Customer service
- CRM
- Zendesk
- VBA
- MIS reporting
- Power BI
- BBA or B.Tech or B.E. or B.Com
Good to have
- SQL
- Tableau
- Root cause analysis
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