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Customer Support Associate – Process | Kolkata

Gratitude·Kolkata

Pay not stated2–5 yrsFull-time
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About the role

Kolkata, West BengalExperience: 1–5 YearsPreferred Relevant Experience: 2–5 years in international voice customer serviceBand: BPO 1/2Salary: Up to ₹7 LPAShift: 24×7 rotational shifts, including nights and weekendsProcess: Electricity & Gas Utilities Customer ServiceEmployment Type: Full-TimeJob SummaryWe are seeking a customer-focused and experienced Advanced Customer Service Associate to manage complex customer interactions for an international electricity and gas utilities process.

What you need

  • 2–5 yrs of experience
  • Customer service
  • Voice process
  • Escalation handling
  • Problem solving
  • Any graduate

Good to have

  • CRM
  • Customer handling
  • SOP writing
  • Data privacy

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