Gratitude·Hyderabad
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Handle international customer interactions through voice and chat.Resolve queries related to subscriptions, billing, refunds, cancellations, account access, and software installation.Troubleshoot issues across Windows, macOS, iOS, and Android platforms.Ensure first-call resolution and maintain high customer satisfaction.Identify opportunities for cross-selling, upselling, and customer retention.Document customer interactions accurately in CRM and follow up on open cases.Meet sales targets, KPIs,…
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