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Customer Support Executive – International Process

Gratitude·Hyderabad

Pay not statedJunior levelFull-time
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About the role

Handle international customer interactions through voice and chat.Resolve queries related to subscriptions, billing, refunds, cancellations, account access, and software installation.Troubleshoot issues across Windows, macOS, iOS, and Android platforms.Ensure first-call resolution and maintain high customer satisfaction.Identify opportunities for cross-selling, upselling, and customer retention.Document customer interactions accurately in CRM and follow up on open cases.Meet sales targets, KPIs,…

What you need

  • Customer service
  • Cross-selling
  • CRM
  • iOS
  • Upselling
  • Android
  • Any graduate

Good to have

  • Voice process
  • Customer handling
  • Troubleshooting

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