Customer Support Manager

About the role

The Customer Support Manager (CSM) is Customer’s focal point regarding Support & Services, accountable for customer satisfaction and driving continuous improvement to guarantee global services performance for the customer and increase fleet availability, covering the entirety of the customer’s fleet.

What you'll do

• Coordinate support disciplines & experts, in order to bring a quick and adequate solution to customer needs in priority and/or exceptional cases
• Set up and follow up any operational action plan to deal with customer concerns, complaints and/or dissatisfaction
• Collect customer satisfaction, needs or expectations to relay the customer context for further use within AH
• Build customer satisfaction and confidence to enable business growth
• Ensure overall performance in terms of parts availability (new and repaired) as part of the front office

What you need

• Customer service
• CRM
• Salesforce
• SAP
• Communication
• Any graduate