Customer Support- Trading

About the role

We are seeking a dynamic and customer-oriented professional for the role of Customer Support cum Sales for Trading. The ideal candidate should have a strong background in customer support and a passion for the financial markets, particularly trading.

What you'll do

• Handle CITI Bank’s customer inquiries and provide timely and accurate responses via phone
• Assist customers in setting up trading accounts, understanding trading platforms, and executing
• Resolve customer complaints or issues promptly and ensure high levels of customer satisfaction
• Provide product and service information to customers, addressing their needs and promoting the
• Up sell trading products and services to existing customers to maximize revenue opportunities

What you need

• Customer service
• Sales
• Mutual funds
• B.Com or BBA