CX Strategy and Transformation Head

About the role

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation!

What you'll do

• Customer Support Vision & Strategy: Define, execute, and scale the long-term vision and roadmap
• For all customer interaction channels, optimizing self-service adoption and reducing overall friction
• Capability Delivery & Automation: Oversee technical execution to turn CX product roadmaps into
• Operational realities; build high-performing automation infrastructure and integrate advanced AI
• Capabilities across existing platforms

What you need

• Customer service
• Customer handling
• Any graduate