Data Center Engineer with Cisco ACI and Nexus | 4 to 10 years | Bangalore Gurgaon Pune Mumbai

About the role

We are seeking a skilled Network Operations Engineer to join our CX Managed Services team. The role involves providing L2/L3 technical support, managing complex network environments, driving incident resolution, conducting root cause analysis, and ensuring adherence to customer SLAs in a highly dynamic support environment.

What you'll do

• Service Delivery & Operations
• Ensure compliance with customer SLAs, SLOs, and service commitments
• Follow established operational processes and contribute to continuous process improvements
• Identify opportunities for operational efficiency and cost optimization
• Participate in regular team sync-ups and cross-functional collaboration activities

What you need

• 4–10 yrs of experience
• Troubleshooting
• ITIL
• Routing and switching
• Root cause analysis
• LLMs
• Any graduate