Delivery Manager-Human Resources Operations

About the role

This role will be responsible for ensuring seamless service delivery, process excellence, and continuous improvement across all H2R processes while managing a global stakeholder base and a team of HR operations professionals. Oversee and manage the entire employee lifecycle processes including onboarding, employee data management, payroll coordination, benefits administration, performance management support, transfers, and separations.

What you'll do

• Responsible for ensuring seamless service delivery, process excellence, and continuous improvement across all H2R processes while managing a global stakeholder base and…
• Lead a team of HR Shared Services associates to ensure timely, accurate, and high-quality service delivery in line with defined SLAs and KPIs
• Act as a single point of contact for global/regional HR, business leaders, and COEs for Hire-to-Retire related operations
• Drive process optimization, standardization, and automation initiatives across the H2R value chain
• Ensure compliance with organizational policies, audit standards, and data privacy norms

What you need

• 8–10 yrs of experience
• SAP
• Workday
• Power BI
• Six Sigma
• Tableau
• HR operations
• MBA or B.Com or BBA

Good to have

• Performance management
• Data privacy
• Root cause analysis
• SuccessFactors