Delivery Operations Associate Manager

About the role

Delivery Operations Associate Manager at Accenture. Operational.

What you'll do

• Lead end-to-end delivery of CX operations across CRM, Social Media, Web Ops, and CX Analytics for the DRBU area
• Manage day-to-day performance of CX operations, ensuring KPIs, SLAs, and quality standards are met consistently
• Oversee resource and capacity planning for the DRBU CX team, ensuring optimal workload distribution and timely delivery
• Ensure CX initiatives and tools are implemented in line with global frameworks and regional priorities
• Coordinate the execution of CX campaigns, reporting cycles, dashboards, and performance reviews across channels

What you need

• 10–14 yrs of experience
• Reporting
• Process improvement
• CRM
• Any graduate