Senior Process Expert

About the role

The role requires strong commercial understanding, attention to detail, stakeholder management capabilities, and the ability to drive quality and process improvements while ensuring timely and accurate implementation of customer agreements.

What you'll do

• Tender & Contract Management
• Execute customer tenders, contracts, amendments, and rate maintenance activities with a high degree of accuracy and within agreed service levels
• Analyze commercial agreements and translate customer requirements into system filings aligned with approved business decisions and commercial commitments
• Manage complex contract structures involving multiple products, geographies, currencies, surcharges, and contractual exceptions
• Ensure contract implementation complies with approved customer agreements, internal governance standards, and company policies

What you need

• SOP writing
• Process improvement
• Root cause analysis
• Customer service
• Internal controls
• Any graduate