Deputy Manager – Data Verification & Operations

About the role

As a Deputy Manager – Data Verification & Operations, you will play a strategic leadership role in driving operational excellence, overseeing large-scale data verification workflows, and strengthening the data governance framework across the AI Automation team. You will be responsible for ensuring system stability, operational compliance, cross-functional alignment, and seamless execution of organizational priorities.

What you'll do

• Operational Management & Quality Assurance
• Oversee daily operations of the AI AU team to ensure work is completed accurately, on time, and meets defined quality standards
• Monitor customer/client satisfaction and quality assurance metrics, reporting any problems, Early Warning Signals (EWS), potential threats, or technical issues to seniors
• Develop and enforce data governance policies and best practices to maintain data accuracy, integrity, and security across all systems
• Review and update the Standard Operating Procedure (SOP) content, Updates Tracker, and Query Trackers at regular intervals to ensure all process updates are incorporated

What you need

• 7–13 yrs of experience
• MIS reporting
• Reporting
• SOP writing
• Team management
• Performance management
• Problem solving
• Any graduate

Good to have

• SQL