Deputy Manager MDM Intune Support Specialist Pune

About the role

We are seeking a knowledgeable and service-oriented individual to provide Level 2 operational support for enterprise mobile devices managed through Microsoft Intune. This role focuses on ensuring device availability, compliance, and timely resolution of incidents for iOS and Android environments.

What you'll do

• Provide Level 2 support for Intune-managed iOS and Android devices, addressing device, application, email, VPN, and connectivity issues
• Support device enrolment, de-enrolment, retirement, and wipe activities across the device lifecycle
• Configure and deploy standard Intune profiles, compliance policies, and configuration policies in line with approved runbooks
• Support application deployment and remediation for managed, store, and line-of-business applications, coordinating with application teams where required
• Handle incidents, service requests, and change tasks within agreed service levels using ITSM tools

What you need

• 4–6 yrs of experience
• Intune
• ITIL
• Ticketing tools
• Troubleshooting
• ServiceNow
• iOS
• Any graduate

Good to have

• Android
• Root cause analysis