Deputy Manager Senior Billing Operations Support Engineer -Pune VOIS

About the role

We are seeking a skilled Senior Billing Operations Support Engineer to provide hands-on L2 Application Operations support across telecom billing platforms. This role focuses on ensuring reliable bill-cycle execution, invoice processing, call/CDR processing, discrepancy management and operational excellence within a production environment.

What you'll do

• Billing Operations & Bill Run Processing
• Own the day-to-day operational health and technical support of billing processes within the assigned service scope
• Execute and monitor pre-bill checks, bill preparation, bill production, bill generation, customer notifications and bill-cycle closure activities
• Troubleshoot bill-run failures, rejected accounts, long-running jobs, database constraints, capacity limitations, scheduler issues and billing exceptions
• Perform post-bill validation, billed-account verification, amount reconciliations and exception management to ensure accurate cycle closure

What you need

• 4–7 yrs of experience
• Billing
• ITIL
• Linux
• Troubleshooting
• Telecom
• Reconciliation
• Any graduate

Good to have

• Root cause analysis
• CRM
• Shell scripting
• SQL
• Oracle Database
• Splunk