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Desktop Support Associate

Cisive·India

Pay not statedJunior levelFull-timeHybrid
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About the role

Escalate complex issues to L3/infra/security teams as needed

What you'll do

  • Provide L1/L2 technical support for desktops, laptops, and peripherals
  • Handle onboarding/offboarding — device setup, access provisioning, deprovisioning
  • Troubleshoot hardware, software, and connectivity issues (in-person and remote)
  • Manage IT asset inventory and coordinate procurement/replacement
  • Support incident handling for lost/stolen devices, data wipes, and reimaging

What you need

  • Active Directory
  • Troubleshooting
  • Hardware
  • Firewalls
  • Windows Server
  • TCP/IP
  • Any graduate

Good to have

  • Office 365
  • Intune
  • ServiceNow
  • EDR
  • Incident response
  • SIEM

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