Platform Support Engineer - Vendor Platform

About the role

We’re looking for a Platform Support Engineer based in India to support our Product Platform team, primarily on the vendor platform. You’ll keep existing workflows running reliably, investigate technical issues, and reduce the support and maintenance burden on the core engineering team. This role focuses on production support, troubleshooting, bug fixes, and operational improvements.

What you'll do

• Investigate and resolve application errors, integration failures, data discrepancies, and configuration issues
• Triage support requests, assess impact, and communicate progress through resolution
• Use logs, monitoring tools, API testing, and database queries to identify root causes
• Make targeted, well-tested bug fixes and maintenance changes through established review processes
• Write small internal scripts to automate repetitive support tasks

What you need

• 2–5 yrs of experience
• Troubleshooting
• SQL
• Git
• API testing
• Roadmapping
• Any graduate