Desktop Support Engineer I

About the role

The role supports Windows and Apple devices, approved business applications, network connectivity, collaboration tools, and related workplace technology. Working under established procedures and escalation paths, the specialist resolves incidents and service requests, documents work accurately, supports device lifecycle activities, and helps maintain a secure and reliable end-user computing environment.

What you'll do

• Provides World Class Customer Service to internal and external customers
• Participates in scheduled after-hours or on-call support, as required, to help maintain critical end-user computing services
• Creates, updates, and resolves incidents and service requests in the approved IT service management system, maintaining accurate notes, categorization, status
• Supports the creation, maintenance, and implementation of procedures for identifying, receiving, documenting, assigning, escalating, and resolving technical issues
• Ensures project documents are complete, current and stored appropriately

What you need

• 2–5 years in it support & networking
• Hardware
• Troubleshooting
• Windows
• Office 365
• Networking
• Telecom
• Any graduate

What you get