Domain Service Manager - HCM

About the role

Makati, Metro Manila, Philippines; Bangalore, Karnataka, India; Hyderabad, Telangana, India Everyone has an important role to play.

What you'll do

• Act as the key point of contact for People Function service support across People stakeholders, HR operations, business process owners, Enterprise Applications teams
• Own all aspects of People Function service management, including incident, change, problem, knowledge management, service communications, service creation, transition
• Ensure service lines deliver reliable customer service, incident restoration, service request fulfilment, and service level agreement performance for People processes
• Monitor, report, and improve the availability and performance of end-to-end People Function services, including business-critical HR processes and downstream integrations
• Develop People Function standard operating procedures and knowledge-based articles for handover to Level 1 and Level 2 support teams

What you need

• 5–9 yrs of experience
• Reporting
• ERP
• Coordination
• Process improvement
• Vendor management
• SOP writing
• Any graduate

Good to have

• ITIL
• HR operations
• Regression testing