Engineer Technical Support - L1

About the role

The Technical Support Engineer - L1 will be responsible for providing technical assistance and support to customers regarding backup and recovery solutions. They will troubleshoot and resolve customer issues, escalate complex problems to higher-level support teams, and ensure customer satisfaction.

What you'll do

• Provide first-level technical support to customers via phone, email, or chat
• Troubleshoot and resolve customer issues related to backup and recovery solutions
• Document customer interactions and resolutions accurately in the ticketing system
• Escalate complex problems to higher-level support teams for further investigation and resolution
• Collaborate with cross-functional teams to identify and implement solutions to improve customer experience

What you need

• 1–3 yrs of experience
• Troubleshooting
• Ticketing tools
• Any graduate