Senior Administrator - English, German, Microsoft Windows

About the role

This role provides advanced technical support for Windows environments, leveraging proficiency in both English and German to resolve complex incidents and enhance customer satisfaction. The individual is responsible for in-depth troubleshooting, root cause analysis, and implementing solutions that ensure operational continuity and a strong security posture.

What you'll do

• Service Desk - English (VIP Support)
• Perform in-depth root cause analysis on technical and security issues within Windows environments, implementing corrective actions to prevent recurrence
• Update and manage technical knowledge bases in both German and English, ensuring accurate documentation of solutions and procedures for Windows-related incidents
• Collaborate with internal support teams to address and resolve complex tickets within agreed SLAs, maintaining operational continuity and security standards
• Drive high customer satisfaction (CSAT) by achieving first call resolution, minimizing case reopens

What you need

• Windows
• Troubleshooting
• Root cause analysis
• Any graduate

Good to have

• ITIL