Senior Analyst - English, Arabic, Microsoft Windows
HCLTech·Maharashtra
- Can I apply
- Open to any education · Mid level
- Pay
- Pay not stated
- Source
- From the company's careers page · 1 week ago
- How to apply
- On HCLTech's site: account needed, ~10–15 min
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About the role
The Engineer Technical Support - L1 will provide first-level technical support to clients, ensuring the smooth operation of network systems. This role involves troubleshooting, diagnosing, and resolving technical issues related to networking and firewall systems.
What you'll do
- Troubleshoot and resolve basic firewall issues, specifically with Palo Alto Firewalls
- Assist in the configuration and management of static and dynamic routing protocols
- Document and track support requests using the ticketing system
- Collaborate with senior engineers to escalate complex issues as needed
What you need
- Open to freshers
- Firewalls
- Troubleshooting
- CCNA
- CCNP
- Routing and switching
- Ticketing tools
- Any graduate
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