Executive - Customer Care

About the role

The incumbent will be responsible for handling customer queries, complaints, requests and service-related interactions while ensuring a high level of customer satisfaction. The role requires a highly customer-focused individual with excellent communication skills, a positive attitude and the ability to coordinate effectively with internal teams to drive timely resolution of customer concerns.

What you'll do

• Customer Query & Complaint Management
• Handle customer queries, requests, complaints and feedback through designated customer service channels
• Understand customer concerns clearly and provide accurate, relevant and timely responses
• Resolve customer issues at the first point of contact wherever possible
• Demonstrate empathy, patience and professionalism while dealing with customers

What you need

• 1–4 yrs of experience
• Customer service
• CRM
• Customer handling
• MS Office
• Communication
• SOP writing
• Diploma or BBA