highlisted

Executive

EXL·Pune

Pay not stated0–2 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Executive at EXL. Handle customer interactions across voice, chat, and email channels in a timely and professional manner.

What you'll do

  • Handle customer interactions across voice, chat, and email channels in a timely and professional manner
  • Assist customers with queries related to orders, deliveries, returns, refunds, exchanges, payments, product information, promotions, and account management
  • Deliver a consistent, high-quality customer experience by understanding customer needs and providing accurate resolutions
  • Strive to resolve customer concerns during the first interaction wherever possible
  • Maintain accurate and detailed records of all customer interactions using CRM and internal systems

What you need

  • 0–2 yrs of experience
  • Customer service
  • CRM
  • Data entry
  • Problem solving
  • Diploma

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