Executive Operations (ASQ)

About the role

The Service In-charge is responsible for managing the day-to-day operations of one or more assigned Service Centres, Branches or Business Delivery Offices (BDOs), ensuring safe, timely and cost-effective movement of shipments while consistently delivering high standards of operational performance and customer service.

What you'll do

• On-Time Delivery %, Shipment Processing Accuracy, Service Level Adherence
• Customer Complaint Resolution TAT, Service Recovery Effectiveness, Customer Satisfaction
• Manpower Productivity, Vehicle Utilisation, Resource Optimisation
• Reduction in Undelivered Shipments, RTO Control, Exception Management
• COD Reconciliation Accuracy, Expense Control, Asset Accountability

What you need

• 5–8 yrs of experience
• Reporting
• MIS reporting
• Customer service
• Process improvement
• MS Office
• SOP writing
• Diploma

Good to have

• Last-mile delivery
• Reconciliation
• Complaint handling
• Performance management