Gen AI Support Engineer

About the role

We are looking for a Junior GenAI Support Engineer to join Global DevOps Support at PDC, supporting the operational backbone behind the GenAI tools, agents, and connectors used across R&D. Working alongside senior team members, this role helps run the dedicated AI tools support function, assists with the service account and secrets lifecycle for AI connectors, and helps operate the internal AI hosting platform (PCA) — a great entry point into AIOps for someone who already thinks and works in an…

What you'll do

• Support AI Tools Support Operations: Help staff and operate the dedicated support channel for GenAI tools, agents
• Assist with Service Accounts & Secrets: Execute day-to-day provisioning, rotation, and audit tasks for service accounts and API keys used by AI connectors, agents
• Help Operate the PCA Hosting Platform: Carry out routine access requests (firewall/URL approvals
• Support CI/CD & Indexing Pipelines: Help keep the CI/CD and indexing pipelines that support AI tooling running — including embed/index pipelines (e.g.
• Apply Standards & Governance: Follow the Utility Deployment Standards (4-Tier Supportable Funnel) and agent runbooks/BKMs so new AI tools and agents are onboarded…

What you need

• 3–5 years in it support & networking
• Firewalls
• Networking
• Linux
• Windows
• ServiceNow
• LLMs
• Any graduate

Good to have

• CI/CD
• Azure
• IAM
• AWS
• Python
• Bash

What you get