Global Product Lead, Support Tools, Global Business Applied AI, GTM

About the role

gTech’s Product and Tools Operations team (gPTO) leverages deep user, operational, and technical insights to innovate Google's Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. gPTO partners closely with gTech’s Support, Professional Services, Product Management, and Engineering teams to innovate and simplify our Ads products and build the productivity tools ecosystem for gTech users.

What you'll do

• Partner with cross-functional stakeholders to understand key customer and business team needs related to gTech anchor tools
• Set the direction and strategy for Sales and Services platforms and tools, identify strategic solutions, and influence technical roadmap
• Manage the delivery, performance, and user satisfaction of anchor tool components and features
• Ensure transparency around systems development, providing key information to communicate and educate the business on capabilities and investments
• Articulate prioritized business needs to the Product Management team and influence their roadmap to address them

What you need

• 6–11 yrs of experience
• Any graduate

Good to have

• Google Ads