Global Product Owner and Delivery Lead for Printing Services

About the role

As Global Delivery Manager for Printing Services, you will be a strategic leader and hands-on operational manager responsible for evolving Sanofi's global Office Printing Services into a secure, cost-optimized, and future-ready foundation.

What you'll do

• Managed Service Vendor Governance & Contract Management
• Define, monitor, and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the managed service provider
• Act as the primary escalation point for vendor performance issues, service disruptions, and contract disputes
• Collaborate with Procurement, Legal, and Finance teams on contract renewals, amendments, pricing negotiations, and vendor performance assessments
• Manage vendor relationship at a strategic level, fostering partnership and continuous improvement while maintaining accountability for service delivery

What you need

• 8–10 yrs of experience
• Agile
• ITIL
• Variance analysis
• Roadmapping
• Financial analysis
• Stakeholder management
• B.Tech or B.E. or B.Sc or BCA or MBA

Good to have

• LLMs
• Machine learning
• ServiceNow
• Data privacy
• Financial reporting
• Root cause analysis