GTM Integration Specialist I

About the role

This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries.

What you'll do

• Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most…
• Effectively triage and manage escalations to engineering teams for issues that can’t be resolved
• Document best practices and other useful information to better enable our customers through our online support tools
• Learn third-party products and their integrations to educate and guide customers on usage and product adoption
• Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues

What you need

• 2–6 yrs of experience
• CRM
• Salesforce
• Sales
• Customer service
• Marketing automation
• Microsoft Dynamics
• Any graduate

Good to have

• JIRA
• HubSpot
• Datadog
• Snowflake