Guest Delight Associate

About the role

We’re looking for a Guest Delight Associate to help travellers get the support they need throughout their Atlys journey. You’ll be one of the first people customers speak to when they have a question or something goes wrong, resolving issues across calls, chat and email with speed, empathy and accuracy.

What you'll do

• Resolve customer queries across calls, chat and email with clarity, empathy and a strong sense of urgency
• Own customer issues through to closure by diagnosing problems, coordinating with internal teams and following up until they are fully resolved
• Maintain high-quality customer records by documenting interactions clearly and using support tools effectively to keep cases organised and moving
• Improve the support experience by identifying recurring issues, surfacing customer insights and helping improve processes, response quality and turnaround times

What you need

• 2–5 yrs of experience
• CRM
• Customer service
• Learning and development
• Any graduate