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Helpdesk Analyst

Sprinklr·Bengaluru

Pay not stated2–4 yrsFull-time
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About the role

Proactively understand, analyze, and research new technical problems when required. 2-4 years of IT experience, or a bachelor’s degree. Self-motivated, with the ability to work with minimal supervision. Experience supporting high-level executives. Quick learner and proactive contributor who can work effectively in a dynamic, fast-changing environment.

What you'll do

  • Set up and manage AV equipment for executive meetings and high-profile events, ensuring smooth operations
  • Configure and troubleshoot displays, video and audio connections, mixers, computers, and peripherals
  • Provide local, on-site support for the Bangalore office five days a week
  • Track and document all support activities
  • Support macOS, Windows, AV, common office software, Microsoft and Adobe applications, and cloud SaaS products

What you need

  • 2–4 years in it support & networking
  • Troubleshooting
  • Windows
  • Office 365
  • Hardware
  • SOP writing
  • Any graduate

What you get

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