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Helpdesk Associate-IT Support

NTT Data·Bengaluru

Pay not statedJunior levelFull-timeHybrid
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About the role

The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution.

What you'll do

  • Manages customer interactions & records reported issues in the ITSM
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mailScreens

What you need

  • 1–3 years in it support & networking
  • Troubleshooting
  • MS Office
  • Hardware
  • Any graduate

What you get

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