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Helpdesk Senior Representative - ITIL

NTT Data·Bengaluru

Pay not statedMid levelFull-time
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About the role

By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here. NTT DATA, Inc. currently seeks a “Helpdesk Senior Representative ” to join our team in “Bangalore”.

What you'll do

  • Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
  • Record, Update, and Escalate Support issues to the next level promptly
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration, and maintenance
  • Engage in discovering new IT business tools to support our business users and our internal IT Team

What you need

  • 3–6 years in it support & networking
  • ITIL
  • Troubleshooting
  • Hardware
  • iOS
  • Android
  • Any graduate

What you get

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