HR Global Services Advisor

About the role

This role is responsible for supporting HR processes like onboarding, data management, and compliance, while also advising on service enhancements. The role oversees HR system transactions, optimizes team interactions, and collaborates for synchronized HR operations. The role supports various HR teams, maintains ethical standards, and contributes to process improvements and projects, ensuring a cohesive HR experience for employees.

What you'll do

• Creates and updates knowledge database articles and manages myHR-related queries
• Manages employee records (including electronic files and ensures information is accurate and up-to-date) and supports audits, government surveys, and reporting
• Initiates, reviews, and approves daily HR system transactions, ensuring compliance with policies and procedures
• Advises on improving HR shared service operations by tracking trends of incoming inquiries to identify and resolve issues, and support continuous improvement
• Monitors team interactions with service requestors (employees or management) and provides coaching to optimize efficiency and employee/manager experience

What you need

• HR operations
• Onboarding
• Any graduate