HR Service Delivery Lead - HRSS

About the role

Be the point of contact for WFRD WSC Director (Finance & Accounting) who oversees the WFRD Contract with TCS, providing HRSS Delivery inputs, SLA reports and leverage central tools and capabilities for continuous improvement Establish and maintain a strong operating rhythm with the Helpdesk teams (internal and external), HR stakeholders, vendors and WFRD team responsible for maintaining TCS contract.

What you'll do

• Provide operational coverage to WH and EH where needed, having oversight over the operations of the internal WFRD Helpdesk team, supervising quality
• Support initiatives to migrate new activities into shared services
• Monitor and report Helpdesk Service Level Agreements to WFRD WSC Director (monthly, QBR reports) and lead any reviews of SLAs as needed
• Follow the established internal auditing and proper separation-of-duties procedures
• Manage priorities of helpdesk operations to ensure consistent support and efficiency of services

What you need

• 10–18 yrs of experience
• HR operations
• SOP writing
• Internal controls
• Internal audit
• BBA