Investigation Associate, Relay Product Excellence

About the role

As an Investigation Associate, you'll sit at the intersection of risk management and identity verification, working through cases methodically using standard operating procedures while maintaining the speed and accuracy our operations demand. Your day-to-day will involve reviewing and verifying identities across multiple processes, spotting inconsistencies, and resolving issues as per SOP.

What you'll do

• Sit at the intersection of risk management and identity verification, working through cases methodically using standard operating procedures while maintaining the speed…
• Balance thoroughness with efficiency — every case matters, and so does every minute
• Conduct investigations as per SOP
• Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• Participate in ad-hoc projects and assignments as necessary

What you need

• 1–4 yrs of experience
• SOP writing
• Risk management
• Any graduate