IT End User Services Senior Analyst

About the role

The IT End User Services Senior Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution.

What you'll do

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary
• Provide IT support for internal and external end-users in India and remote offices/ sites
• Assist in hardware and software installation/configuration according to corporate policies and guidelines
• Support basic network and server troubleshooting. Coordinate with global team for immediate resolution and permanent fix plan for recurring issues
• Provide hands-on assistance for Audio/video conference & meeting room devices

What you need

• 4–7 yrs of experience
• Networking
• Troubleshooting
• Hardware
• Windows
• Office 365
• MS Office
• B.Sc or B.Tech or B.E. or BCA

Good to have

• ServiceNow