IT Infrastructure Manager

About the role

Pune City, Maharashtra, India; Pune, Maharashtra, India Manage daily operations of the IT Team, ensuring timely resolution of incidents and requests. Monitor and enforce Service Level Agreements (SLAs) to maintain high customer satisfaction. Implement service improvement strategies and knowledge base documentation for recurring issues.

What you'll do

• Manage daily operations of the IT Team, ensuring timely resolution of incidents and requests
• Monitor and enforce Service Level Agreements (SLAs) to maintain high customer satisfaction
• Implement service improvement strategies and knowledge base documentation for recurring issues
• Train and mentor support staff to deliver consistent, high-quality service
• Oversee networks, servers, cloud platforms, and enterprise applications to ensure reliability and scalability

What you need

• 7–10 yrs of experience
• ITIL
• Networking
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA