IT Support Analyst

About the role

The Position We are seeking an IT Support Analyst I to join our team and help us achieve our ambitious goals for our business and for the planet. Description Summary In some companies, the Helpdesk Administrator is a thankless job, but not at Uplight.

What you'll do

• Provide tier 1 support for all Information Technology (IT) corporate environment, including network, servers
• Troubleshoot and resolve end-user hardware/software problems including remote access software
• Track end user requests in a service request ticket tracking system such as Freshservice
• Verify with the user/customer that the problem has been resolved and close case
• Perform basic testing of workstations, and communication equipment, etc

What you need

• 3–6 yrs of experience
• Windows
• Hardware
• MS Office
• iOS
• AWS
• JIRA
• Any graduate

Good to have

• GCP
• Android
• Confluence