Joint Professional Services – Technical Support Engineer in Bangalore, India

About the role

In the Technical Support capacity, the engineer will coordinate with colleagues in the global Support team to respond to customers’ technical queries and issues, with the goal of resolving them quickly and satisfactorily, including escalating bugs to the R&D team and managing the process to get the customer’s environment properly patched or upgraded.

What you'll do

• Working in a Technical Account Manager capacity to customers who are often very technically oriented (typical customers are engineers and IT personnel)
• Regularly scheduled conference calls to review open issues
• Improving issue management processes within the company
• Coordinating activity between Support, R&D, Product Management, and other departments
• Going onsite and delivering professional services (training, system implementation) per request

What you need

• 15–27 yrs of experience
• Linux
• Windows Server
• Windows
• Networking
• Roadmapping
• B.Tech or B.E. or B.Sc or BCA

Good to have

• GCP
• Network security
• CI/CD
• AWS
• SQL
• MongoDB