Key Account Manager (Customer Success)

About the role

We're looking for a passionate Key Account Manager (Customer Success) who’ll launch India’s biggest marketplaces/D2C brands as Zippee customers & help them grow. You'll own customer success, adoption, retention, and expansion opportunities while working closely with Product, Operations, and Partnerships teams.

What you'll do

• Own customer onboarding, launch, and growth post-handover from Partnerships
• Act as the primary point of contact for brands and drive customer success
• Improve adoption, retention, CSAT, and customer lifetime value. Identify upsell and expansion opportunities
• Work with Product teams to capture customer feedback and influence roadmap priorities
• Proactively identify at-risk accounts and drive retention initiatives

What you need

• 3–6 yrs of experience
• Customer success
• Key account management
• Warehouse operations
• Upselling
• Communication
• Any graduate