L1 / L2 Support Analyst – Money Transfer System (MTS)

About the role

The L1/L2 Support Analyst – MTS will be responsible for providing production and operational support for the Money Transfer System (MTS) , a critical fintech product handling SWIFT payments, FED payments, and CHIPS payments . This role is purely a support and operations role with no involvement in application code changes or development .

What you'll do

• Production Support (L1 & L2)
• Provide first-line and second-line support for MTS-related incidents and service requests
• Monitor application health, batch jobs, message flows, and payment processing queues
• Perform initial triage, impact analysis, and prioritization of incidents
• Ensure adherence to SLA, OLA, and regulatory timelines for payment processing

What you need

• 4–5 yrs of experience
• Linux
• Oracle Database
• Shell scripting
• Swift
• Change management
• Troubleshooting
• Any graduate

Good to have

• SQL
• Root cause analysis
• Reconciliation
• Bash