Lead Administrator L1

About the role

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

What you'll do

• Manage and support enterprise DC/DR, LAN, WAN, wireless, and network security infrastructure
• Design, implement, configure, and troubleshoot Cisco and Juniper routers and switches
• Administer enterprise firewalls including Palo Alto, Fortinet FortiGate, and Check Point
• Configure and troubleshoot OSPF, EIGRP, BGP, MPLS, VRF, PBR, HSRP, VRRP, GLBP, VLAN, VTP, STP, EtherChannel and VPC
• Manage Cisco WLC 5500/8540/9800 series and enterprise wireless access points

What you need

• 5–8 yrs of experience
• Firewalls
• Routing and switching
• CCNA
• CCNP
• Networking
• Network security
• Any graduate

Good to have

• ServiceNow
• SOP writing
• ACLS
• iOS
• Root cause analysis