Technical Support Associate
Workers Town·Lucknow
- Can I apply
- Needs Diploma · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · yesterday
- How to apply
- On Workers Town's own site
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About the role
To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations.
What you'll do
- Provide quality support with a high degree of customer service, technical expertise and timeliness
- Must be an excellent communicator with responsibility of interacting with business, other
- Technology teams and third-party managed service providers
- Working knowledge in Service Desk environment which includes and not limited to Windows OS
- Troubleshooting, Software/App troubleshooting, Services, Hardware etc
What you need
- 5–9 yrs of experience
- ServiceNow
- Windows
- Troubleshooting
- Hardware
- SOP writing
- Root cause analysis
- Any graduate
Good to have
- Active Directory
- Ticketing tools
- SQL
- PowerShell
- PowerPoint
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