Lead Administrator (Support &Operations)

About the role

The ServiceNow SAM Management – L2 role is responsible for the operational management, governance, and optimization of Software Asset Management (SAM / SAM Pro) processes on the ServiceNow platform. The role focuses on license compliance, lifecycle management, data quality, reporting, and stakeholder coordination, while providing L2 support and working closely with Tool SMEs (L3), Procurement, Finance, and Audit teams.

What you'll do

• SAM Operational Management (L2)
• Provide L2 operational support for ServiceNow SAM processes, incidents, and service requests
• Own day-to-day SAM operations, ensuring software assets are managed across their full lifecycle
• Analyze SAM exceptions, validation issues, and compliance gaps; coordinate resolution with L3 where required
• Support change, release, and upgrade activities related to SAM

What you need

• 6–8 yrs of experience
• ServiceNow
• ITIL
• Reconciliation
• SAP
• Intune
• SOP writing
• Any graduate