Lead Administrator (Tools & Automation)

About the role

The Configuration Manager is responsible for managing, controlling, maintaining, and ensuring the accuracy of the Configuration Management Database (CMDB) and all Configuration Items (CIs). The role provides critical configuration data to enable effective Incident, Problem, Change, and Release Management and ensures integrity of IT asset and service configuration throughout the lifecycle.

What you'll do

• CI & CMDB Governance• Identify and manage configuration structures for all infrastructure CIs, including CI ownership, relationships
• Configuration Lifecycle Management• Manage CI lifecycle stages such as request, procurement, receipt, inventory, deployment, decommissioning, retirement
• Tooling, Process Support & Improvements• Plan and manage support for Service Asset & Configuration Management (SACM) tools and processes.• Maintain and enhance the…
• Data Quality & Reporting• Review results of discovery scans, analyze missing CI attributes
• Cross Process Alignment• Support Incident, Problem, Change, and Release teams by ensuring reliable configuration information.• Improve service quality by maintaining…

What you need

• Open to freshers
• ITIL
• ServiceNow
• Reconciliation
• Troubleshooting
• Data privacy
• Root cause analysis
• Any graduate