Lead - Application Support

About the role

The Lead Application Support, Platform Operations (L1 Support) serves as the first point of contact for operational support of the CHIP (Cell Health Intelligence Platform) platform and its constituent applications.

What you'll do

• The Lead Engineer will also be responsible for identifying opportunities for process improvements
• Be responsible for ensuring the team provides high-quality support services, meets its performance targets, and lead opportunities for process improvements
• Serve as the primary front-line support contact for all CHIP platform applications including the Platform API, React shell frontend, authentication service
• Receive, categorize, prioritize, and track incidents and service requests through ServiceNow and Jira
• Communicate proactively with users and stakeholders regarding issue status, expected resolution timelines, and any required user actions

What you need

• ServiceNow
• Troubleshooting
• AWS
• PostgreSQL
• Git
• JIRA
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• CI/CD
• Python
• REST APIs
• IAM
• Docker