Lead - Operations and Service

Bajaj Finance·Pune

Pay not statedSenior levelFull-time

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About the role

“This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties and

What you'll do

Ensure SLA Delivery for each process - To ensure quality of files processed by the Operations team are within the specified guidelines- Achieve Service to Sales Numbers-…
Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect