Lead Production Operations

About the role

In close partnership with the Director of Production Operations, the Lead - Production Operations is a hands-on leadership role responsible for overseeing the operational efficiency and scalability of IT infrastructure and services. This position ensures seamless delivery of IT services to support the organization’s strategic objectives and operational needs.

What you'll do

• Oversee optimization of ITSM processes, including incident, problem, change, and configuration management
• Managing Major incident Management bridges and communication to leadership
• Monitor and analyze ITSM metrics and KPIs, driving improvements in operational efficiency and service quality
• Collaborate with cross-functional teams to ensure IT services align with business needs and deliver maximum value
• Lead the incident management process to ensure rapid identification, escalation, resolution, and documentation of incidents

What you need

• 5–9 yrs of experience
• Process improvement
• Vendor management
• ITIL
• ServiceNow
• Root cause analysis
• Problem solving
• B.Tech or B.E. or B.Sc or BCA